vai baji's Privacy Policy

vai baji ("we", "us", or "platform") places the highest importance on the privacy of its users. This privacy policy applies to anyone who uses the vai baji website or mobile application. You are requested to read this policy carefully alongside our Terms and Conditions, as together they define the relationship between you and us.

This policy has been prepared in line with the applicable data protection laws and regulations of Bangladesh. Continued use of the vai baji platform will be taken as your agreement to all terms of this policy. This platform is strictly prohibited for anyone under the age of 21.

vai baji collects various types of information from its users. The purpose of collecting this information is to provide you with a safe, personalised, and smooth experience.

1.1 Information You Provide Directly

During registration and account management, you provide the following information directly:

• Full name and date of birth (required for age verification)
• Mobile number and email address
• National ID or passport number (for identity verification)
• Payment account details such as bKash, Nagad, or Rocket number
• Security questions and answers

1.2 Automatically Collected Information

Some information is collected automatically when you use the platform:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Login and logout times, and total session duration
• Game play history, betting patterns, and results
• Browsing behaviour collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

In some cases it may be necessary to verify your information with payment institutions or identity verification service providers. Such data is used solely for security and fraud prevention purposes.

vai baji does not use collected information beyond the specific purposes listed below. We always follow a policy of collecting only the minimum information necessary.

• Account management: To ensure registration, identity verification, and login security.
• Payment processing: For deposits, withdrawals, and maintaining transaction history.
• Customer support: For live chat and email assistance to resolve your questions and issues.
• Security and fraud prevention: To detect unusual activity and keep your account secure.
• Responsible gaming: To monitor your gaming habits and provide support when needed.
• Relevant communications: To send bonus offers, important updates, and account-related notifications.
• Service improvement: To analyse user experience and make the platform more effective.

You may opt out of marketing communications at any time. However, notifications related to account management and security may still be sent.

The vai baji website and app use cookies and similar technologies. Cookies are small data files stored on your device that make your next visit more convenient.

3.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and keep security features active; disabling them may prevent the platform from working correctly.
• Analytics cookies: To understand how users use the site — these do not reveal your identity.
• Functionality cookies: To remember your language preference and other settings.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some features to stop working correctly.

vai baji never sells your personal information or shares it commercially with third parties for advertising purposes. However, in the limited circumstances below, specific information may be shared with specific parties:

4.1 Service Provider Partners

Payment gateways (including bKash, Nagad, Rocket, Upay, and bank transfer services), game providers (such as Pragmatic Play, JILI, PG Soft, Evolution), and technology service providers may receive a defined amount of information that is strictly necessary for them to carry out their designated tasks. These organisations operate under their own privacy policies and agreements and may not use the information they receive for any other purpose.

4.2 Legal Obligations

Information may be disclosed in response to applicable laws of Bangladesh, court orders, or legitimate requests from government authorities. In such cases vai baji will endeavour to notify you in advance where possible, though this may not always be possible for legal reasons.

4.3 Fraud and Crime Prevention

Relevant information may be shared with the appropriate authorities to detect and prevent financial fraud, money laundering, or other illegal activity.

vai baji follows industry-standard security technologies and practices to keep your information secure.

• SSL/TLS encryption: All data transfers are protected by 256-bit SSL encryption.
• Encrypted database: Stored information is kept in encrypted form.
• Restricted access: Only authorised staff can access the information they need.
• Regular security testing: Regular audits and penetration tests are carried out to identify system vulnerabilities.
• Two-factor verification: OTP-based security is in place for login.
• Automatic session timeout: Sessions end automatically after a set period of inactivity.

However, no organisation can guarantee complete security on the internet. You are therefore advised to use a strong password and not to share your login details with anyone.

vai baji retains your information for as long as your account is active. Even after an account is closed, some information may need to be kept for a defined period for financial and legal reasons.

• Transaction records: Financial transaction data is retained for a minimum of 5 years.
• Identity verification documents: Retained for the required period even after account closure.
• Communication history: Customer support records are kept for the relevant period.

Once the above mandatory retention periods have passed, information is securely deleted or anonymised.

As a user of vai baji, you have the following rights over your own information:

7.1 Right to Access Information

You may request to view the information stored in your account at any time. vai baji will fulfil this request within a reasonable time.

7.2 Right to Correct Information

If any of your information is incorrect, you may request that it be corrected. Some information can be changed directly from account settings; for others you will need to contact the support team.

7.3 Right to Request Deletion

You may request deletion of information that is not subject to legal obligations. However, if there is an active balance or ongoing dispute on the account, fulfilment of this request may be delayed.

7.4 Withdrawal from Marketing Communications

You can stop receiving promotional messages at any time through account settings or the unsubscribe link in emails.

To exercise any of the above rights, contact the vai baji support team via live chat or email. More information on this is available in our FAQ section.

vai baji strictly enforces a 21+ age policy. No person under the age of 21 is permitted to open an account, and no information is collected from them.

If we find evidence that a minor has opened an account, that account will be closed immediately and all associated information will be securely deleted.

vai baji believes that responsible gaming practice is closely linked to data protection. By analysing your gaming data we can identify unusual playing patterns and provide support to you when needed.

This data is used solely for your protection — it is not shared commercially with any third party. Detailed information and ways to get support on this topic are available on our responsible gaming page.

This privacy policy may need to be updated due to business changes, new legal requirements, or advances in technology. For any significant change:

• The "Last Updated" date at the top of this page will be changed.
• A notification of the change may be sent to your registered email.
• For important changes, your agreement to the new policy will be sought at the time of login.

Continued use of the platform after a change will be taken as your agreement to the new policy. If you do not agree to the changes, you may request that your account be closed.

If you have any questions, concerns, or complaints about this privacy policy, contact the vai baji support team in the following ways:

• Live chat: Available 24 hours, 7 days — in Bengali and English
• Email: [email protected]

vai baji takes every complaint seriously and endeavours to respond within a reasonable time. For disputes relating to data protection, it is recommended to raise the matter in live chat first, as this is the fastest path to resolution.

This privacy policy has been prepared in accordance with the applicable data protection regulations of Bangladesh and is an integral part of vai baji's services. The laws of Bangladesh apply to any matter relating to this policy.